Tuesday, November 08, 2005

Monday, November 07, 2005

Zinio Reader problems

This post don't match with the rest of the blog, but it's a kind of advise.

Last month I bought an electronic subscription to Macworld magazine with Zinio.com, everything was working fine, so I decided to buy another one single magazine "Macworld Práctico, Mac OS X 10.4 Tiger" (5,99Eur.). So I paid, downloaded and when I tried to open it ... upps!! ... Error 22-M. After following the unproductive instructions of the help section, I submit a question to the "Zinio Customer Support" on October 21st 2005 and I received this automatic response:

We received your question to the Zinio Customer Support team. It has been logged in our Support database with an ID of 64856. If it was a question or request, you should receive a response within four (4) business days. We apologize for the delay but we have been experiencing very high volumes of incidents. This delay should only be temporary and we plan to be back to our normal two-day turnaround time soon.

Today I'm still waiting and getting angry. Does anybody of you use Zinio Reader?

Update: Problem solved, too much time for a simple 'incident', but at least, now I can read my magazine.

Thursday, July 28, 2005

Boston #7

Boston skyline from the Skywalk Observatory in the 50th floor of Prudential tower. This panorama is made of five individual photos.

click to view full size