Monday, November 07, 2005

Zinio Reader problems

This post don't match with the rest of the blog, but it's a kind of advise.

Last month I bought an electronic subscription to Macworld magazine with Zinio.com, everything was working fine, so I decided to buy another one single magazine "Macworld Práctico, Mac OS X 10.4 Tiger" (5,99Eur.). So I paid, downloaded and when I tried to open it ... upps!! ... Error 22-M. After following the unproductive instructions of the help section, I submit a question to the "Zinio Customer Support" on October 21st 2005 and I received this automatic response:

We received your question to the Zinio Customer Support team. It has been logged in our Support database with an ID of 64856. If it was a question or request, you should receive a response within four (4) business days. We apologize for the delay but we have been experiencing very high volumes of incidents. This delay should only be temporary and we plan to be back to our normal two-day turnaround time soon.

Today I'm still waiting and getting angry. Does anybody of you use Zinio Reader?


Update: Problem solved, too much time for a simple 'incident', but at least, now I can read my magazine.

4 comments:

Dave Zinman said...

I work at Zinio and saw that you posted your experience with a support incident. I'd like to thank you for your patience in dealing with this problem. We normally have a 48 hour turnaround on customer support incidents, but during the time that you had a problem, we launched a new business selling digital textbooks. The response was overwhelming and we had to change our guaranteed response time temporarily. Since then we have been able to move the response time back to 48 hours.

Thanks again for your patience and interest in Zinio.

DEZ

Anonymous said...

I have had several problems with the Zinio reader. The latest is that I have recently moved to a house with no internet connection and I was intending to download my magazines at my parents, copy them onto disk and read them at home on my main pc.. this is not possible as the Zino reader will only install with a live internet connection. So, I am now stuck with magazines that I cannot read ... digital rights management taken too far I think. Also, it has just taken almost a week to get a reply to my query on this matter.

Anonymous said...

You must have an internet connection to activate your account for Zinio. Activating allows you to read digital publications at the computer you activated your account. This prevents the small minority of abusers from passing out digitally copyrighted information to others who have not paid for it.

Most DRM in exsistence requires an internet connection, or a timebomb. Of course, we would never invoke a timebomb for something you purchased from us.

Anonymous said...

The only thing worse than Zinio's latest reader is its crappy service. I have been a subscriber for over a year and have had reader problems every time they upgrade. Customer service is nearly non-existant. I now have over 30 issues I can't read and they won't even respond!